Blog
Founded in 2005, STARFACE has spent two decades building a “made in Germany” UCC platform delivered across cloud, appliance, and virtual machine platforms. Since February 2025 STARFACE is part of the Gamma group, a leading pan-European provider of cloud communications, Unified Communications as a Service (UCaaS), and digital PBX technology.
STARFACE is an award-winning champion of its industry, recognised for quality: from TMC’s INTERNET TELEPHONY Product of the Year (won for the ninth time with STARFACE 9) to repeated Channel Excellence and Top 100 innovation awards. And with the recent move from STARFACE 9 to STARFACE 10, which adds new AI capabilities, the platform reflects a vision of continuous modernisation that keeps pace with growing demands for scalability, security, and integration.
Since 2018, the AROBS team has supported the evolution and modernisation of the STARFACE platform, growing from a small group focused on an IP telephony test platform into a team of around 8 engineers, fully integrated into the client’s core development organisation. Over the years, the team has contributed across the technology stack, from migrating to new frameworks and developing licensing modules to automating desk phone testing.
For STARFACE, the impact has been felt in capacity and in confidence, as Andreas Paulsen, Head of Development & Quality Assurance, explains:
“Working with AROBS has allowed us to significantly and sustainably expand our development capacity without compromising on quality or speed. Rather than relying on a typical external service provider, over the years, we’ve built a dedicated team of around 8 AROBS employees who are effectively part of our product development. This has helped us ship significantly more features per year while continuously improving the stability of our platform.”
According to our partner, the value went beyond simply adding developers. The team deliberately built expertise in areas that were strategically important to the business, allowing STARFACE to advance parallel topics it would not otherwise have had the internal capacity to pursue.
“AROBS didn’t just provide us with additional developers — they deliberately built up expertise in areas that were strategically important to us, such as ECSTA, API-first architectures, and the Spring Boot environment. This allowed us to advance topics in parallel that we wouldn’t have had the internal capacity for, without any compromise on quality.”
From migrating to new frameworks that helped facilitate cloud integration to automating hardware testing, our team’s involvement in STARFACE’s continuous modernisation supported the growing demands for scalability, security, and integration.
“The AROBS team has played a key role in keeping the STARFACE platform technologically up to date — from migrating to new frameworks, to cloud integration, to automating the testing of our desk phones. This continuous modernisation has been essential to keeping pace with our customers’ growing demands for scalability, security, and integration capability.”
What started as classic external development support has become genuine integration. The AROBS team now works inside the client’s internal teams and follows the same workflows.
“What began in 2018 as classic external development support has evolved into genuine integration. The roughly 8-person AROBS team is now fully embedded in our internal teams and follows the same workflows. This continuity over the years has built trust, domain knowledge, and a shared understanding of our product that you simply can’t achieve with traditional outsourcing.”
For STARFACE, what differentiates AROBS is the reliability and consistency of the people behind the work, the same trusted contacts over many years, rather than rotating resources.
“The key difference is the reliability and consistency of the people we work with. Instead of rotating resources, we’ve worked with the same contacts for years — people who truly understand our product, our customers, and our processes. AROBS thinks along with us instead of just executing requirements — that’s what sets them apart from other technology partners we’ve worked with.”
Looking back on the partnership, the client’s recommendation reflects a collaboration in which the boundary between internal and external has effectively disappeared.
“If you’re looking for a technology partner for a genuine long-term collaboration, not just a vendor for individual projects, you should talk to AROBS. Since 2018, we’ve worked so closely together that the line between internal and external has effectively disappeared — that creates a level of continuity, trust, and quality that can only be built over years.”
Andreas Paulsen, Head of Development & Quality Assurance
For both organisations, this partnership represents more than a technology transformation. It shows the value of combining technical expertise with deep product understanding and shared objectives, delivery by delivery and year by year. We’re proud to be STARFACE’s partners for the long haul.
