Online banks vs NeoBanks vs Traditional banks
They are all of them, banks, dealing with private, governmental, and corporate money. The first bank appeared in Italy in 1624, and the banking system has been evolving since then until today. Today, the trendiest are the online banks and the neobanks because of the software development explosion and the entire fintech ecosystem.
NeoBanks: What are they?
Neobanks are 100% digital. No great surprise so far! In contrast to traditional banks, which have physical branches and actual people at the counters. NeoBanks are digital banks without any physical branches, developed for the growing masses of tech-savvy customers that prefer to manage their money using mobile apps or other digital media.
NeoBanks are, in fact, FinTech companies that offer a variety of financial services, including money transfers, money lending, and mobile-first financial solutions. NeoBanks’ main goal is to provide seamless customer service that no other traditional bank can offer. NeoBanks are known for being faster and more affordable.
Traditional banking may be associated with monolithic brick-and-mortars, broken ATMs, and mountains upon mountains of paperwork. Yet a new crop of non-bank fintech startups, known as neobanks, created these stereotypes in the form of digital-first–often, digital-only–banking platforms that promise seamless online experiences and low- or no-fee services.
However, many of them work with traditional institutions to ensure their financial products.
Online Banking: what is different here?
With online banking, consumers will not need to visit a bank branch to complete their banking transactions. Using an app created by the traditional bank, they can operate basic banking requests at any time and place, at their convenience.
Online banking is done using a computer or a phone, an Internet connection, and a bank or debit card. So, the clients need to have prior banking contracts, traditional ones.
These days, most traditional banks offer online banking for essential services, transfers, currency exchanges, and bills. As fintech is more important, the conventional banks compete for releasing sophisticated apps, even for opening new accounts, credit applications, multi-banking, and many more.
Traditional banks offer personal customer service, which can lead to slower response times. Although conventional banks provide one-on-one customer support, you might have to complete your banking within business hours.
Online banking and traditional banking have one thing in common. Traditional banks have a central bank with branches in all the countries where they operate. Many traditional banks have their ATM brands. Traditional banks that are smaller may work together to share the costs of managing large numbers. Traditional banks are known for being convenient and offering face-to-face client service.
Global Retail Banking 2021: The Front-to-Back Digital Retail Bank stated that the customers are moving to digital channels faster than they have in the past. Online banking use has risen by 23%, and mobile banking use is up by 30%.
Banks that don’t offer online banking may not be as accessible. Customers may have less access to their banking information during business hours. They might not be able to find an ATM or branch without paying high fees when they travel.